These Terms govern your use of the Indian Beans customer relationship management software, websites and related services (the “Service”). Please read them carefully.
Agreeing to these terms
By creating an account or using the Service, you agree to these Terms on behalf of the business or organisation you represent (the “Customer”, “you”). You confirm you have authority to do so. The Service is for business use only and is not offered to consumers.
Your account
- You must give accurate information and keep it up to date.
- You are responsible for keeping login details secure and for everything done under your account, including by users you invite.
- Tell us promptly at security@indianbeans.com if you suspect unauthorised access.
Free trial
New customers may use the Service free for 14 days. No payment is taken during the trial. If you don’t subscribe by the end of the trial, your account is paused and your data is kept for 30 days. We may change or end trial offers at any time.
Subscriptions and payment
- Subscriptions are charged per user, in advance, monthly or yearly, in US dollars, at the prices on our Pricing page when you subscribe.
- Subscriptions renew automatically for the same period unless cancelled before the renewal date.
- Prices exclude VAT and other taxes, which we add where required.
- Adding users mid-period is charged pro rata. Removing users takes effect at the next renewal.
- We may change prices by giving at least 30 days’ notice. New prices apply from your next renewal.
- If a payment fails we will tell you. If it isn’t resolved within 14 days, we may suspend the Service until it is.
Cancellation and refunds
You can cancel at any time in your account settings or by emailing billing@indianbeans.com. Cancellation takes effect at the end of your current billing period. Refunds are covered by our Refund Policy, which forms part of these Terms.
Acceptable use
You must not use the Service to:
- break any law, including data protection, privacy and marketing laws such as UK GDPR and PECR;
- send unsolicited marketing to people who have not agreed to receive it where consent is required;
- upload unlawful, harmful or infringing material, or malicious code;
- try to access accounts, systems or data you are not authorised to access, or disrupt the Service;
- resell, sublicense, copy or reverse-engineer the Service, except as the law allows.
Your data
You own the information you and your users add to the Service (“Customer Data”). You give us permission to host, copy and process Customer Data only as needed to provide, secure and support the Service.
Where Customer Data includes personal data, you are the controller and we are your processor. Our processing is governed by our Data Processing Agreement, available on request, and our Privacy Policy.
You can export Customer Data at any time during your subscription and for 30 days after it ends. After that we will delete it, except where the law requires us to keep it.
Our intellectual property
We and our licensors own the Service, including its software, design, documentation and the Indian Beans name and logo. During your subscription you have a non-exclusive, non-transferable right to use the Service for your internal business purposes. If you send us feedback, we may use it without obligation to you.
Availability and changes
We aim to keep the Service available at all times but do not guarantee it will be uninterrupted or error-free. We will try to give advance notice of planned maintenance. We may improve or change features; we will not materially reduce the core functionality of your plan during a paid period.
Third-party services
The Service can connect to third-party products such as email, accounting and chat tools. Your use of those products is governed by their own terms, and we are not responsible for them.
Warranties
We will provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided without other warranties or conditions.
Liability
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
- Neither party is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.
- Our total liability arising from or in connection with these Terms in any 12-month period is limited to the fees you paid us in that period.
Suspension and termination
We may suspend or end your access if you materially breach these Terms and do not put it right within 14 days of our notice, or straight away if the breach is serious (for example illegal use or a threat to the security of the Service). You may end these Terms by cancelling your subscription.
Changes to these terms
We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the Service. If you continue to use the Service after the change takes effect, the new Terms apply.
General
- Neither party is liable for delays caused by events outside its reasonable control.
- You may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over our business.
- If any part of these Terms is found unenforceable, the rest remains in force.
- These Terms, with the Refund Policy and any order you place, are the entire agreement between us about the Service.
Governing law
These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.